7. Transparency Reporting Template

Report sectionData to include
Reporting periodMonth and dates covered
User grievancesTotal received, acknowledged, resolved, pending, category split, action taken
Safety reportsIn-app reports by category, emergency reports, duplicate reports, false reports
Account actionsAccounts warned, restricted, suspended, restored, proactively restricted
Content actionsContent disabled/removed where hosted/transmitted by SYNC, by category
Legal requestsCourt/government requests received, complied, rejected/narrowed, emergency requests, preservation requests
GAC ordersOrders received, complied, pending, compliance report status
Security incidentsCERT-In reportable incidents and high-level remediation status, without exposing security details
E2E statementReminder that private chat content is not available unless user-reported or otherwise lawfully available under SYNC control