Child Safety and Adult-Only Access Policy

The zero-tolerance safety rules that apply even though SYNC Version 1.0.1 is restricted to adults.

6.1 Adult-only service

SYNC Version 1.0.1 is for adults aged eighteen years and above only. A person below eighteen must not register, accept the Pack or use an Account. A parent or guardian cannot create eligibility by giving consent. The adult-only rule reduces risk but does not eliminate RABC’s duty to act when a child or child-related offence is identified.

6.2 Age declaration and suspected minors

RABC may record an eighteen-plus declaration and date of birth where requested. If an Account appears to belong to a child, RABC may require proportionate verification, restrict features, suspend access or terminate the Account. RABC may preserve limited records needed for safety, fraud prevention and law even after restriction.

6.3 Zero tolerance

RABC prohibits child sexual abuse material, child pornography, sexualised synthetic depictions of a child, grooming, sexual solicitation, sextortion, trafficking, sexual exploitation, coercion, threats involving a child, exchange of intimate images involving a child and attempts to normalise or facilitate such conduct.

Prohibited conduct includes sexual images, video, audio or descriptions involving a child; asking a child for intimate images or personal details; sexual comments directed at a child; arranging or facilitating sexual contact; using a group or channel to exploit, traffic or endanger a child; bullying, extorting or blackmailing a child; encouraging self-harm or dangerous activity; and publishing a child’s school, address, family or location to create risk.

The prohibition applies to real, altered, morphed, self-generated, fictional, cartoon, computer-generated and AI-generated material. Claiming educational, humorous or shock value does not authorise possession for distribution, forwarding or exploitation.

6.4 No forwarding or storage for distribution

Do not download, save, copy, request, forward or redistribute suspected child sexual abuse material. Indian law may punish possession or storage for transmission, propagation, display or distribution. Good-faith reporting should use the safest available method without creating additional copies.

6.5 How to report

Use the in-product report for the specific Account, message or media where available, and contact childsafety@rabcorp.co.in. State whether there is immediate danger, identify the Account and relevant message or group, and provide safe contextual details. Do not attach child sexual abuse material to ordinary email. If immediate harm is suspected, contact local police or the Special Juvenile Police Unit without waiting for RABC.

Keep available identifiers such as the Account, message, group, channel, media hash or timestamp without downloading or circulating prohibited material. Do not confront a suspected offender if doing so may increase danger or destroy evidence. RABC may ask for a safe method of follow-up and proof that a representative is authorised to act for the affected person.

6.6 Mandatory reporting

A person who knows or apprehends that a POCSO offence is likely or has occurred must provide the information to the Special Juvenile Police Unit or local police as required by law. RABC will make mandatory reports when the legal threshold is met and may report qualifying cyber incidents or illegal Content to other competent authorities.

6.7 Protecting identity

Do not publish a child’s name, address, photograph, family, school, neighbourhood or other identifying detail in connection with a sexual-offence allegation. RABC will restrict internal access and disclose child information only where lawfully necessary for protection, reporting, investigation or legal process.

6.8 Safety response

RABC may urgently restrict an Account, block delivery, preserve available evidence, review reported Content, prevent further access, cooperate with authorities and protect the reporter’s information. RABC may act without prior notice where notice could increase harm, prompt evidence destruction or interfere with an investigation.

Possible action includes limiting delivery or contact, removing or disabling information under RABC’s control, restricting a group or channel, suspending or terminating Accounts, isolating available evidence, preserving identifiers and logs, notifying an appropriate authority and providing a victim or guardian with safety guidance. Access to sensitive evidence will be limited to personnel and providers who require it for protection, reporting, investigation or law.

6.9 Encryption and reporting

RABC cannot scan or read plaintext of supported E2EE messages in ordinary operation merely because a safety policy exists. A participant can make selected Content available by reporting it. RABC will not weaken encryption or demand private keys, but will act on reported Content, metadata, Account information and lawful process available to it.

6.10 Adult responsibility

Adults must not contact a person they know or suspect is a child for sexual or exploitative purposes; request secrecy from a child; move a child to another platform to avoid safeguards; obtain or threaten intimate imagery; or facilitate another adult’s access. Claiming that a child misrepresented age does not authorise exploitative conduct.

6.11 Victim support and no retaliation

Do not shame, threaten, identify or retaliate against a child, victim, guardian, witness or reporter. RABC may provide safety guidance and refer a person to competent authorities or support organisations, but SYNC is not a counselling or emergency service.

6.12 False reports and misuse

Good-faith reporting is protected by law in appropriate circumstances. Deliberately false child-safety allegations intended to humiliate, extort, threaten or defame may be unlawful and may result in Account action. RABC will distinguish an honest mistake from malicious misuse where reasonably possible.

6.13 Data minimisation and retention

RABC will limit child-safety processing to what is needed for protection, reporting, investigation, evidence and law. Records may be preserved for at least the intermediary-law period or longer under a lawful direction. Access will be restricted to authorised personnel and providers with a need to know.

RABC will seek to preserve child-safety evidence without alteration and maintain available provenance, timestamps, hashes, access records and decision reasons. Sensitive material must not be circulated through ordinary internal chat or unrestricted email. When a mandatory or investigative purpose ends, information will be securely disposed of subject to the applicable legal hold and retention schedule.

6.14 Contact

Child-safety reports must use childsafety@rabcorp.co.in. Grievances about RABC’s handling may use grievance@rabcorp.co.in. Court or police requests must use law.enforcement@rabcorp.co.in. The public telephone is +91 80555 00441, but email or the in-product report is required to create a reliable written record.